We ask that buyers understand that each vessel they choose is authentically vintage and may be adorned with markings, tarnish, patina, scratches, and/or verdigris. However, we understand that pieces may sometimes arrive damaged from shipping. We gladly accept returns on vessels that have been damaged in transit, as well as candles that do not work properly. We ask that photos be sent in those situations so that we can assess whether or not a product is eligible for return. Buyer is responsible for shipping costs back to Old Flame Candle Co.